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Authors Escape from Tarkov accused of blocking the game instead of a refund

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Escape from Tarkov money The Russian studio Battlestate Games instead of refunding the user blocked its copy of Escape From Tarkov about this user masaidwakeupson told Reddit.

He accused the authors of “stolen money from him” and said that the game does not work adequately on his computer despite the fact that the minimum system requirements met the stated ones. In technical support he was told that according to the user agreement a refund is not provided.

Two weeks later the user found that his game was completely blocked but he did not receive any refund. Technical support informed him that the user loses the right to use the game if he does not agree with the terms of the agreement. It is also noted that in order to terminate the user agreement you need to send a letter to the developer (in this case Battlestate Games) within ten days. If the letter is not sent within this period it is considered that the user has accepted the terms of the agreement.

In the comments to the post the author was recommended to go to the bank and request a refund there. Meanwhile a representative of Battlestate Games showed up a bit later who stated that the pre-order was canceled by the player’s payment system and recommended contacting the payment system support service for more information on why the money was not returned to the user. In response to this the author of the post noted that he applied to the bank to cancel the operation after posting the topic on Reddit and accused the developers of the incompetence of the support service.

However on March 13 at 13:00 Moscow time the cheap EFT Eurosrepresentative of Battlestate Games reported on the same topic that according to their data the author of the post requested a refund through the bank in the morning of February 28 and on March 3 asked technical support why his game was not available. Masaidwakeupson has not yet responded to this statement.

At the end of 2019 the shooter Escape from Tarkov unexpectedly began to show a rapid increase in views on Twitch - at one time the game took first place in terms of the number of viewers.

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asked Mar 19 in News by 5mmo (320 points)

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